The Kano Theory
So how do organizations analyze the customer needs? How do they understand what the basic needs are and what will mean more than just satisfaction? To address and understand this situation, a technique has been developed by Professor Noriaki Kano and his colleagues of Tokyo Rika University. This is the Kano theory, which […]
Master Black Belts and Black Belts can bring about changes in design, but cannot guarantee the success of the changes. Each unique process can be affected adversely - or otherwise - due to the changes brought about, and team leaders can predict them when they design the product or process.
A design risk assessment is […]
The facilitators have to have good sense of timing, listening and observation skills and a sensitivity to overall group dynamics. Facilitation is not just about sorting out problems, but enabling groups or teams to workout solutions to various issues for the successful implementation of the projects.
Role of Change Agent
Commonly, Certified Six Sigma teams have to […]
Project plans show the why and how of a project, while the Gantt chart shows the relationships among project tasks. A proper project plan is a key factor in the success of any Six Sigma project.
What a Plan Includes
The dictionary meaning of project is a plan, proposal or an undertaking. A plan is defined […]
Owner builder residential construction projects offer a terrific point of comparison from which businesses can learn volumes about effective (or ineffective) project management strategies and techniques.
Owner builders are individuals who wish to save a lot of money by eliminating the costs of hiring a general contractor. Therefore, owner builders manage the construction of their own […]
The focus should be on your company, compared with the standards or achievements of other similar companies. They are external references on which to base your evaluations of your own achievements.
Benchmarking can be called comparing your own performances to those of the best practices in top-level companies. It involves an evaluation of how those […]
Customer satisfaction (i.e. the satisfaction of the patients) is of utmost relevance to any healthcare organization. It is not restricted to giving proper treatment, but involves other services such as billing systems, availability of rooms and so on.
It becomes imperative to select a Six Sigma project that would bring about substantial improvements in critical services.
Prioritizing […]
The Six Sigma Team
The Six Sigma process improvement team is formed by selecting members from selected processes of the organization. They have a clear set of goals and targets defined. Each member is trained and is well-versed on organizational objectives. They have mutual trust and each member knows that they can influence the team agenda […]
These activities of Six Sigma projects are aligned to organizational objectives. Properly developed strategies, which are built up by listening to the voice of the customer, are better constructed to suit customer requirements.
The Balanced Scorecard Explained
The Balanced Score Card is another tool that helps organizations to focus on various aspects of the business while providing […]
Six Sigma is not just any other program; it is a way of running a business. It is a way of carrying out the activities at near perfect levels, and focuses on elimination of defects and tackling variations.
It aims at achieving customer satisfaction leading to customer delight. Process or product improvement and development of […]
