The application of Six Sigma in software development projects is well known, but the utility of Six Sigma for software implementation projects is also worth a mention.
Software implementation projects commonly have the recurring problem of going off-track with regard to target implementation dates, as well as other problems. This is the point where […]
Service desks functions are highly customer oriented. They are in a position to understand the voice of the customer and have the data required for Six Sigma projects.
Areas for application of Six Sigma Training:
-Customer complaints: Help desk operations in themselves are about problem resolution for customers. When a customer faces a situation that requires the […]
Interviewing major influencers of the Six Sigma initiative is a technique that initiates the involvement and consideration of everyone.
The CEO or top management generally proposes the need for a Six Sigma initiative. Conducting interviews of these people is equally necessary, as is the need to interview other key influencers.
These interviews are needed to […]
The concept of zero defects as explained and initiated by Philip Crosby is a business system that aims at reducing the defects in a process, and doing the process correctly the first time itself.
The Concept of Zero Defects
When would a product be acceptable to a customer? It would be acceptable when it meets or […]
They may be team leaders, managers or others relevant to the process, but may not be in leadership positions. They have very good knowledge about the process and its critical areas. They are an integral part of DMAIC and DFSS projects.
The solutions brought in by the improvement team are handed over to the process […]
Green Belts are those employees of the organization who undertake various Six Sigma activities part-time, under the guidance of the Black Belts and work towards achieving the objectives and goals.
The Six Sigma trained Green Belts undertake short projects that do not require extensive training. Some organizations are now training the Green Belts for two to […]
Companies have been able to save both time and money through global IT sourcing. However, when considering global IT sourcing, companies need to be aware of the associated risks. Some of the most common challenges that IT managers face when sending work to a global sourcing provider are outlined below.
Employee turnover. There is […]
The voice Of the Customer, external as well as internal, is necessary to understand the factors that are critical to the success of the Six Sigma project.
Importance of Employee Assessment
The contribution of employees has to be carefully assessed by the business. HR metrics or employee ratings are the outcome of employee assessments undertaken by the […]
Project management consists of 4 main elements; scope, resources, time and cost. All elements need to be managed properly if the project is going to be a success. Poor management can lead to project failure hence why it is so important.
Project Scope
The project scope outlines what the project is to accomplish and consists of […]
What is Theory of Constraints (TOC)?
The theory of constraints helps manage complex systems, as well as determine the root cause of any problem. Contrary to Six Sigma, the approach is logic driven to analyzing the root causes. There is a probability of a Six Sigma project failing due to wrong selection.
The TOC approach […]
