There are times when Six Sigma proves an excellent methodology for the elimination of defects. Sometimes defects are understood from VOC or VOS. These may be relevant from the point of view of the business, but there may be some defects that may not be noticed.
For example, if there are delays within a process, […]
Ancillary call center processes have been perfect opportunities to implement Lean Six Sigma. However, some additional effort is needed on the main process of the call center - the call handling process.
With some software systems it is possible to bring about Lean culture and the elimination of waste.
Waste in Call Center Scenario
The agents in […]
Hoshin strategic planning was used at Hewlett Packard Co. for the first time in 1976 for achieving these objectives.
What Is Hoshin Planning?
Hoshin planning comes from the original term Hoshin Kanri. It is a systematic planning methodology to define long range and key entity objectives. Without losing sight of the daily measures needed to make the […]
Value provision is the starting point which leads towards providing the product according to the customer’s requirements. The value definition is based on the customer needs and not the non-value added activities.
The customer pays for a product that matches their requirements - they won’t and pay for waste.
Value
Value includes the qualities as seen by […]
For such implementation, it becomes necessary for the project to start on the strong footing of well-thought out charter that covers all the problem areas of the organization - and an equally solid project sponsorship.
These two components are necessary to ensure the health of the project and achieve quality results.
Sponsorship Scenarios
Consider the example […]
Six Sigma training has to be goal-based to improve performance.
Training should help the organization deal with problems such as the elimination of strategies that do not produce the expected results, improvement initiatives with no long-term gains and metrics that are meaningless.
Six Sigma Training methods
In this age of high-tech methods, various options are available […]
A project that is a ‘just-do-it’ type of project will not reap any benefits or show any returns on investment.
A system to develop a project pipeline is in line with the efforts for continuous improvement. A six-step process to keep the project pipeline full will enable the Master Black Belts and the Champions to […]
Wastage could be loss of time, loss of interest, loss of materials required and so on. A good solution to this can be achieved from the practical approach that 5S provides.
Lean Six Sigma practitioners have faith in it as a culture that aims at continuous improvement of the working environment and the work conditions. The […]
Project management is all about making things happen. It’s about bringing successful completion to a project accomplishing predetermined goals and objectives. The main challenge for a project manager is to achieve all these goals and objectives while adhering to other constraints such as time and budget.
1. It is important that you begin with a clear […]
The advantage of E-learning is not just restricted to children. Its utility is even more apparent for adults - and more so for those who are working professionals and want to pursue continuing education. It is equally popular with companies that want to undertake Six Sigma online training.
Without having to put in extra employee […]
