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Lean And Creative Six Sigma To Solve Real-Life Issues

There are times when Six Sigma proves an excellent methodology for the elimination of defects. Sometimes defects are understood from VOC or VOS. These may be relevant from the point of view of the business, but there may be some defects that may not be noticed. For example, if there are delays within a process, then by speeding up the process, the defect may be eliminated. However, this may be at the cost of quality if it is not given consideration. Here is where Lean can be useful by using the... Read more »

Cutting-Edge Methods Help Target Call Center Waste

Ancillary call center processes have been perfect opportunities to implement Lean Six Sigma. However, some additional effort is needed on the main process of the call center - the call handling process. With some software systems it is possible to bring about Lean culture and the elimination of waste. Waste in Call Center Scenario The agents in call centers will have to be considered as the processes, as they are ones who deal with customer calls. There will typically be a few types of calls received... Read more »

Hoshin Planning: Making the Strategic Plan Work

Hoshin strategic planning was used at Hewlett Packard Co. for the first time in 1976 for achieving these objectives. What Is Hoshin Planning? Hoshin planning comes from the original term Hoshin Kanri. It is a systematic planning methodology to define long range and key entity objectives. Without losing sight of the daily measures needed to make the business succeed, it aims at achieving breakthrough objectives over a period of two to five years. Hoshin ensures that everyone in the organization works... Read more »

Lean: Six Steps With Review Points

Value provision is the starting point which leads towards providing the product according to the customer’s requirements. The value definition is based on the customer needs and not the non-value added activities. The customer pays for a product that matches their requirements - they won’t and pay for waste. Value Value includes the qualities as seen by the customer, who wants to buy the right product and at the right price. Each step, from designing and manufacturing to delivery has... Read more »

Sponsorship And Chartering Are Keys To Project Success

For such implementation, it becomes necessary for the project to start on the strong footing of well-thought out charter that covers all the problem areas of the organization - and an equally solid project sponsorship. These two components are necessary to ensure the health of the project and achieve quality results. Sponsorship Scenarios Consider the example of an initiative undertaken by an accounts department director to improve collections and account retention. In this case, the Six Sigma... Read more »

Lean Six Sigma Training Options

Six Sigma training has to be goal-based to improve performance. Training should help the organization deal with problems such as the elimination of strategies that do not produce the expected results, improvement initiatives with no long-term gains and metrics that are meaningless. Six Sigma Training methods In this age of high-tech methods, various options are available for effective training. Popular ones are classroom training and Six Sigma online training. A combination of the two also can... Read more »

Six Easy Steps To Keeping The Six Sigma Project Pipeline Full

A project that is a ‘just-do-it’ type of project will not reap any benefits or show any returns on investment. A system to develop a project pipeline is in line with the efforts for continuous improvement. A six-step process to keep the project pipeline full will enable the Master Black Belts and the Champions to find the right projects and select the appropriate one necessary at the given moment. The steps in the process are as given below. 1. Understanding the Issue: The Champions... Read more »

A Practical Approach To The Successful Practice Of 5S

Wastage could be loss of time, loss of interest, loss of materials required and so on. A good solution to this can be achieved from the practical approach that 5S provides. Lean Six Sigma practitioners have faith in it as a culture that aims at continuous improvement of the working environment and the work conditions. The philosophy is applicable to any aspect of life. 5S refers to the five structured principles of seire, seiton, seison, seiketsu and shitsuke. Translated, they mean sort, systematize,... Read more »

Getting Things Done - How To Project Manage

Project management is all about making things happen. It’s about bringing successful completion to a project accomplishing predetermined goals and objectives. The main challenge for a project manager is to achieve all these goals and objectives while adhering to other constraints such as time and budget. 1. It is important that you begin with a clear set of objectives and a desired outcome. Write it down and keep it to hand, sometimes it is all to easy to forget about your core mission. 2. Organise... Read more »

E-Learning And Six Sigma Certification

The advantage of E-learning is not just restricted to children. Its utility is even more apparent for adults - and more so for those who are working professionals and want to pursue continuing education. It is equally popular with companies that want to undertake Six Sigma online training. Without having to put in extra employee time, traveling costs, and scheduling trainings, online training proves to be very useful. Companies are putting E-learning to the best use for Six Sigma training. Training... Read more »

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