The economic life of the country is always tied up with its political life. In the Philippines, the boom in the call center industry is being developed and supported by the government. In fact, the growth of the call center industry is in part because of the support of the Philippine government. Call centers provide […]
Mystery shopping is becoming more and more important for businesses to ensure they offer exemplary customer service. So what is it? I hear you ask. Well Mystery shopping sounds mysterious and alludes to something covert and spy-like. The reality is not quite as glamorous as the image of an international spy but nevertheless the mystery […]
One of the most popular ways for online businesses to profit these days is through paid subscriptions. When you first begin, it may be difficult to even get people to visit your website but as you grow and expand, paid memberships could be just the thing to supplement your income. However, convincing people to pay […]
You know those instances when you head to the grocery store to buy a specific number of things but instead end up spending a lot more than you expected on things that you had no plans of getting?
It happens to everybody. We go to the supermarket, believing that we will only be spending amount […]
Many major companies offer next day mail and package delivery but for those businesses or individuals who have the occasional need for same day delivery may be out of luck. Depending on the community in which you live and the number of businesses, there may be a need for same day services that can allow […]
Keeping customers happy should be the aim of most businesses. A brand name is no longer enough to help an organization build its client base. The concept of brand loyalty is almost passe nowadays. Customers today have no issues in shifting from one service or brand to another. However, if a person is given great […]
Mystery shopping is not a new phenomenon it actually started its life in America in the 1930s as a way to test the integrity of financial services staff. So how mystery shopping changed over the last 70 years? For many, mystery shopping is still perceived as a low-tech process conducted by part-time staff with little […]
Undeniably, outsourcing professional jobs from Western countries to other parts of the globe is by far, the biggest phenomenon that the business world has seen these last twenty years. The rapid development of the technology behind communication has helped make outsourcing expand exponentially. But what paved the way for this so-called business maneuver to take […]
Organizations are open dynamic systems for transforming resource inputs into saleable outputs (goods & services). They are created to provide useful products and services that satisfy the needs of customers and provide value to stakeholders. But the interests of various stakeholders (whether employees, customers, suppliers, or stakeholders) are not always aligned. This places conflicting pressures […]
If your customers visit your website and buy your products or avail any of your services offered, but are unable to contact you so that can get their problems solved often faced by using your product or service, your sales are likely to go down.
That’s because, if the customers like something about your product, […]
