As technology marches on, you hear about all sorts of marketing: telemarketing, internet marketing, and so on. What you don’t see businesses focused on anymore is the customer. Instead of asking for a name, most companies ask for your “customer ID number”. Instead of saying “good morning, and thank you”, you hear, “which department can […]
This is a fast paced world and nobody has time to meet. Bu there is a sure way to be in touch and that too within a few clicks of your mouse. And this way has for sure have contributed in changing the world we live in.
Yes! We are talking about e-mails. Believe it or […]
If you sell a product or service you will get complaints.
Resolution is the word used when we describe the process of successfully handling those complaints. The complaint process you set up determines how successfully your company resolves complaints.
The first step is to develop an attitude that complaints are problems that […]
In the world of business, there’s no reason why any customer isn’t a LIFE-LONG customer. If a consumer used your product or service once, you should always make sure they come back when they need the same product or service again. It’s all about customer loyalty building.
So how does a vending machine service really operate?
Essentially a vending operator or sometimes called vending service provider will provide vending machines to different companies in their community. These companies can include schools, offices, factories, hotels, car washes, auto mechanic shops, community centers skating rinks and many others as well. In the community these […]
All businesses are certain to face obstacles of one nature or another during their process of growth and expansion. Fortunately, nearly every potential problem or perceived setback has a solution. Regardless of the size of a business, there are many battles to be fought in order to create a successful business.
Any customer-driven business faces particularly […]
We keep reading that there is no more loyalty — customer or otherwise. The worker complains the employer will no longer guarantee job security. The employer claims he trains employees so well they start their own businesses and become the competition. The manufacturer claims the consumer buys only on price. The consumer says they would […]
Even if you have taken all of the steps to make sure that you are advertising your business in the best way for you, you might not be in the home stretch. Even if you have people come to your website, you want to be sure that you can keep them there. This is something […]
Requests for returns and refunds are one of the most damaging aspects in the profits of any direct marketing business. You waste a good deal of your time, efforts and funding on these two courtesies.
Keep in mind that all businesses endure some degree of this problem and many do nothing about it. Many businesses a […]
Most organizations still do not provide comprehensive, let alone adequate, training in today’s marketplace. A recent report by the Service & Support Professionals Association (SSPA) said that only 27% of service and support staff spend more than 5 days on annual ongoing training.
Beyond that, it was found that 82% of new […]
