Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also what causes us considerable pain.
If you have ever broken a TV, a VCR, or if you have experienced not […]
Business owners are outsourcing their inbound telemarketing services to the United States and overseas. The companies are finding that they can get high quality services for a lot less than keeping it in-house.
It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization. Even though support centers do not bring in straight capital, they provide service to the association that can reap proceeds in the longer term. At […]
Crappy customer service is everywhere: unmanned checkout counters, personnel wandering about, employees chatting or text messaging on their cell phones . . . as a partial list. Poor service has become the norm rather than the exception.
Business owners and managers take note! Here are some troubling […]
Do you have customer satisfaction surveys in place?
If you don’t, we highly recommend that you do.
In a recent report from BenchmarkPortal, the top 3 post-call survey methods were:
1) Live telephone interviews 33.7%
2) Post-call IVR surveys […]
We,the people, make the difference.
I’ve been speaking and writing about how important creating relationship is with your customers–current, potential, or future. The 2008 CSO Insight’s Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with prospects. And conversely, a major reason they lose deals […]
Everything these days cost money, there is no way around it. So the best way to build a relationship with people, to get people informed of your product or informed of your service is to simply give stuff away for free.
Every body loves free items, would you hate it if you got a free […]
Whether you own a mature business or are just starting up, brainstorming sessions need to be a regular happening in your business model.
Not too many years ago, brainstorming was only being done in advertising agencies in major cities. Not any longer. Brainstorming has become a must for ALL businesses.
Customer […]
If you’re managing a real estate project, you’re going to have a job on your hands. Project management is always a difficult task to keep on top of and it can become quite complicated at times, especially with a number of different components to bring together. However, with a logical and persistent approach, […]
Retention is tough enough with your employees, but it can be even tougher with your customers. Luring them in the door with special offers and ridiculously low prices might bring them in the first time, but continuing that trend can take a chunk out of your bottom line profits. You will need to have a […]
