If you are a retail business owner or manager, be assured of one thing: employees are stealing from you. Employee theft is costing you and your fellow business owners billions of dollars annually.
The National Restaurant Association estimates that employees are responsible for 75% of inventory shortages–and that they steal what amounts to four percent of […]
Here is some information to help you stay proactive - to be in control of yourself and your emotions.
1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, you are likely to blow up at the wrong time at the wrong person. Express your anger, frustrations, […]
Have you heard people say that if not for customers, work will be a lot smoother? They ask questions for which the answers are so obvious. Or they can find the answers if they will just read the instructions that are provided with the product. They just have to call and ask all kinds of […]
Imagine the following scenario: six months ago you paid someone to come and do your gardening. You’d like to use them again but you can’t remember their name and have lost their business card. You end up going to another gardener, which means that the first gardener has probably lost a customer for life.
How easy […]
Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer’s complaint the right way, you can turn the situation around and even turn that person into a loyal customer. Here are some tips to help you when faced with a difficult customer.
Don’t […]
